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Regional Manager, Liaison Services
Job SummaryManages of the Community Liaison Unit (CLU) that are necessary for surveillance of communicable and non-communicable diseases and also Discharge Planning and follow up care of clients admitted to the San Fernando General Hospital.
The Regional Manager, Liaison Services manages/co-ordinates activities of the Community Liaison Unit (CLU) that are necessary for surveillance of communicable and non-communicable diseases and also Discharge Planning and follow up care of clients admitted to the San Fernando General Hospital.
The Regional Manager, Liaison Services will report to the General Manager, Nursing.
Key functions & duties:
- Ensures knowledge is evidence based and contemporary.
- Ensures clients and relatives are provided with the information necessary for them to make informed decisions about health care.
- Ensures that staff act advocates for all clients.
- Plans programs for timely and appropriate intervention for continuity of care for clients prior to and upon discharge.
- Ensures practice and conduct are guided by the Hospital’s and Health Authority’s policies and guidelines.
- Ensures all records and documentation including any electronic records, are accurate, legible and reports are completed in a timely manner.
- Takes responsibility for the development, implementation and evaluation of programs for discharge planning of patients and surveillance of communicable and non-communicable diseases both according to unit policies and research in the hospital.
- Ensures appropriate education and counselling of programs for all clients referred to and visiting the Patient Education and Counselling Centre.
- Guides and support staff when dealing with patients/relatives in stressful and emotional situations.
- Liaises with all agencies and disciplines to ensure continuity of care e.g. GP, health visitor and other members of the primary health care team.
- Leads by example, demonstrating a proven record of sound leadership, management skills, courtesy and diplomacy, when dealing with colleagues and the general public.
- Participates in the recruitment and selection of staff.
- Maintains staff morale and the promotion of good working relationships.
- Provides supervision and support to all staff, thereby assisting in their professional growth and development.
- Ensures that all policies and procedures are strictly adhered to by all members of staff and initiate disciplinary procedures when necessary.
- Coordinates meetings with heads of departments, the surveillance nurses and other community health staff.
- Works collaboratively with members of the multidisciplinary team to communicate, inform and provide care.
- Identifies areas of care provision within the unit that require development or reworking to improve efficiency and/or patient experience. Gathers information and develops a proposal for consideration.
- Manages the efficient running of the CLU ensuring the most effective use of staff, and resources. This will include annual leave allocations.
- Manages conflict and improves team dynamics to best enable cohesive working relationships.
- Ensures that there is a safe and clean environment for staff, patients and visitors while implementing the institution’s Health and Safety at Work policies - dealing with and reporting mishaps/adverse events brought to the attention of this office.
- Participates in the collection of information and statistics for Audit and Health Planning.
- Ensures that any complaints received from patients and/or their relatives are dealt with appropriately.
- Participates in the formulating of procedures, policies and protocols for the unit.
- Participates in Performance Appraisals.
- Identifies training and development needs supported by the preparation of regular Personal Development Plans.
- Ensures that professional knowledge is continuously updated for self and staff and in-service training is arranged as necessary.
- Assists the Training Unit in the provision of an ideal learning environment and teaches the principles of good nursing practice to other staff working within the team, thus enabling optimum care to be given to patients/clients and families in the institution and the community.
- Participates in the establishment and maintenance of a mentorship system so that learners and newly qualified staff are supported and guided.
Key knowledge, skills and abilities:
- Experience in community health and public health surveillance.
- Knowledge of statutory regulations governing nursing and midwifery.
- Knowledge of primary care issues at both the strategic and national levels.
- Practice underpinned by research based evidence and theory.
- Knowledge and understanding of managerial responsibilities.
- Ability to establish and maintain effective working relationships with other agencies e.g. National Surveillance Unit (NSU) & IVD.
- Excellent interpersonal, communication and counselling skills.
- Excellent Leadership skills – calm positive style.
- Ability to manage conflict and maintain composure.
- IT skills – competent in Microsoft Office and awareness of data quality issues.
- Confident teaching & presentation skills.
- Report writing skills.
- Time management skills.
- Ability to initiate change and participate in generating new policies and procedures.
- Ability to co-ordinate and delegate.
- Ability to motivate and manage staff effectively.
- Be adaptable, flexible, achieve deadlines and work under pressure
- Be committed to the organization and achieving departmental goals.
Required Qualifications, Training and Experience:
- A first degree in Nursing.
- Current registration (RN, LM) with the Nursing Council of Trinidad and Tobago.
- A Diploma in District Health Visiting.
- A Certificate in Disease Surveillance Training or other relevant training.
- A minimum of six (6) years of community health nursing experience.
- Member of a professional nursing body will be an asset.
- Experience working in all aspects of secondary care.