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Reservations Manager

Date Posted
19th May 2017
Hospitality, Tourism & Food Service
Job Type
Cayman Islands
Not Disclosed

Job Summary

To ensure that all Rooming lists for the group’s reservations are received on time and accurately inserted into the Computer system.

Job Description

Duties & Responsibilities:

  • To undertake any reasonable requests made of you by the company including flexibility in hours, location and responsibilities.
  • To accept responsibility for the hotel when scheduled to do so as a Duty Manager.
  • To work to the Westin Priorities.
  • Be willing to help other departments of the hotel wherever possible and to understand the flexibility required when business levels peak and trough, to deliver the best possible service.
  • To comply with all policies and procedures as written in the staff handbook.
  • To ensure that you are trained to up hold the conditions of the Health and Safety Policy.
  • Be Fully Aware of the Booking situations at all times, and supervise the Reservation Clerks / Supervisors in order to maximize the Hotel Sales with the Highest possible Average Room Rate.
  • Ensure that All reservations are recorded on standard forms attached with the concerned correspondence, and they are filed by arrival date in easily accessible Files.
  • Prepare the 10 Days and 3 Month Forecasts on Timely Basis for Review By the Front Office Manager and Distribution.
  • Ensure that Incoming Faxes requiring a reply are answered with minimum delay, and whenever possible the same day of received.
  • Bring to the attention of the Front Office Manager dates when the Hotel availability status should be changed , and update the sales office with the hotel availability accordingly.
  • Fully responsible of the Tour Operators / Travel Agents correspondence regarding reservation decisions especially in the critical periods, Allotment Increase, stop sales, release period amendment…….etc
  • Advise the Front Office Manager of reservations, which are particularly noteworthy, so a decision can be taken in regard of the Room Rate and the V.I.P Status.
  • Ensure that the reservations taken by the phone are answered promptly and politely, and according to the Hotel answering script.
  • To use and to train the reservation personnel using the up-selling techniques in order to maximize the rooms revenue.
  • To ensure that all Rooming lists for the group’s reservations are received on time and accurately inserted into the Computer system.
  • To ensure that all the Definite reservations are guaranteed, to minimize the last minute non-guaranteed cancellations.
  • To sell most of the Hotel Outlets and facilities whenever possible,.
  • To be fully aware of the Hotel allotments spread all the times , and to follow up with the Contract conditions , and cut off dates.
  • To update the Hotel Data System with the Updated Contracted Travel Agents rates.
  • In coordination with the Front Office Manager, set up the over-booking margin for the Normal and peak periods to ensure filling the House without making unnecessary turn away.
  • Keep a good relation with all the travel agents and there to ensure the mutual cooperation and the smoothness of the work.
  • Be Fully aware of all the Hotel Facilities and services, and to train the reservation staff on using the Hotel Facilities during answering reservations.
  • To prepare and submit all statistics and reservations reports requested by the Front Office Manager or the General Manager.
  • To be ready for to replace the Assistant Front Office Manager during his/her vacations or when needed.


  • Must have a minimum of 7 years experience in a similar position
  • Must have minimum of a Bachelor Degree in related field

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