Retail General Manager

Job Purpose:

Doctors Hospital Health System, a Joint Commission International accredited hospital system located throughout the islands of The Bahamas, is seeking a highly skilled and experienced Retail General Manager to oversee the retail operations within our healthcare environment. As the Retail General Manager, you will be responsible for organizing and managing all aspects of the retail store operations while ensuring maximum performance, service delivery, and profitability. This is a key leadership role that requires exceptional managerial and strategic skills, as well as a strong understanding of the healthcare industry.

Responsibilities:

• Organize all store operations and allocate responsibilities to retail staff: Develop and implement effective store policies and procedures. Assign tasks and responsibilities to the retail staff members, ensuring optimal performance and productivity.
• Supervise and guide staff towards maximum performance and service delivery: Provide leadership and direction to the retail team. Train, mentor, and motivate staff to achieve excellence in customer service and sales. Set performance goals and conduct regular performance evaluations.
• Prepare and control the store's budget aiming for minimum expenditure and efficiency: Develop and manage the annual budget for the retail operation. Monitor and control expenses to ensure adherence to budgetary guidelines. Implement cost-saving measures without compromising quality and service.
• Consistently seek ways to boost revenues and develop the business: Identify opportunities for business growth and revenue generation. Develop and implement strategies to increase sales, customer base, and market share. Monitor market trends and competitor activities to stay ahead of the competition.
• Collaborate with Marketing to promote retail offerings and campaigns: Work closely with the Marketing department to develop and execute marketing plans and promotional campaigns. Utilize various marketing channels to raise awareness of retail offerings and drive customer engagement.
• Monitor stock levels and purchases and ensure they stay within budget: Oversee inventory management, including stock control, ordering, and replenishment. Maintain optimal stock levels to meet customer demand while minimizing excess inventory. Negotiate with suppliers to obtain competitive pricing and favorable terms.
• Exceptional customer service delivery and effective customer complaint resolution: Address customer complaints and concerns promptly and effectively. Ensure exceptional customer service standards are upheld at all times. Implement strategies to enhance customer satisfaction and loyalty.
• Inspect the areas in the store and resolve any issues that might arise: Conduct regular store inspections to identify and address any maintenance or operational issues. Ensure a clean, safe, and well-organized retail environment.
• Plan and oversee in-store promotional events or displays: Coordinate and execute in-store promotional events, sales campaigns, and product displays. Collaborate with suppliers and vendors to create attractive and engaging store layouts that drive sales.
• Keep abreast of market trends to determine the need for improvements in operations: Stay updated on industry trends, consumer preferences, and emerging retail technologies. Identify areas for operational improvements and implement innovative strategies to enhance the customer experience and operational efficiency.
• Liaise with other DH leaders and stakeholders for the effective maintenance and management of the retail operation: Collaborate with cross-functional teams and departments, including Finance, Operations, and Human Resources, to ensure effective coordination and alignment of goals. Act as a liaison between the retail division and other stakeholders within the organization.
• Analyze sales and revenue reports and make forecasts: Monitor sales performance and financial data to identify trends, patterns, and opportunities. Generate regular sales reports and forecasts to support strategic decision-making.
• Ensure the store fulfills all legal, health, and safety guidelines: Maintain compliance with all applicable laws, regulations, and industry standards related to retail operations. Implement and enforce health and safety protocols to ensure a safe and secure environment for staff and customers. Conduct regular audits to assess compliance and address any deficiencies.
• Foster a positive work culture and team environment: Create a positive and inclusive work culture that promotes teamwork, collaboration, and employee engagement. Foster a supportive and motivating environment that encourages professional growth and development.
• Stay updated on industry best practices and advancements: Continuously enhance knowledge and skills in retail management and healthcare industry trends. Attend conferences, seminars, and workshops to stay up-to-date with the latest practices and innovations in the field.

Required Qualifications:

• Bachelor's degree in Business Administration, Retail Management, or a related field. A Master's degree is preferred.
• Proven experience as a Retail General Manager or in a similar leadership role, preferably within the healthcare industry.
• Strong understanding of retail operations, merchandising, inventory management, and sales techniques.
• Demonstrated ability to drive sales growth, achieve targets, and maximize profitability.
• Excellent leadership and managerial skills with the ability to inspire and motivate a diverse team.
• Exceptional problem-solving and decision-making abilities.
• Strong financial acumen with experience in budgeting, financial analysis, and cost control.
• Excellent communication and interpersonal skills with the ability to build strong relationships with stakeholders.
• Knowledge of legal, health, and safety regulations pertaining to retail operations.
• Proficiency in using retail management software and point-of-sale (POS) systems.
• Flexibility to work evenings, weekends, and holidays as required.