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Retail Staff - Sales Associate

Date Posted
15th December 2017
Hospitality, Tourism & Food Service, Retail
Job Type
Cruise Ship
Not Disclosed

Job Summary

Be the Consummate Host by presenting a unique retail experience at sea in line with the Company's brand strategy, enhanced with excellent customer service, while achieving or exceeding budgeted financial goals.

Job Description

Job Description:

  • Consistently achieves 100% of planned sales target each voyage.
  • Always clearly explains the product to passengers.
  • Always opens and closes sales using effective sales techniques.
  • Provides timely and accurate feedback to management for use in end-of-cruise report each voyage.
  • Always focuses completely on customer satisfaction and upholds the values of the CRUISE program.
  • Always provides a positive first impression to every passenger through a warm, welcoming individual greeting and professional appearance.
  • Reliably recognizes past passengers and thanks them for being with us again.
  • Interacts with every passenger, observing and identifying passengers' preferences and adjusting service accordingly, anticipating passengers’ needs, and engaging in conversation while showing genuine interest at all times.
  • Always responds immediately to any service issues, escalating to a supervisor as appropriate.
  • Nurtures a memorable connection with every passenger by remaining engaged through completion of service.
  • Always performs all inventories, receiving, transfers, deletions, price changes, stock rotations, and ticketing processes as directed by management and in compliance with company policies and procedures.
  • Dependably organizes and maintains secure, safe, and clean stockrooms, lockers, and storage areas.
  • Always executes all operations, standardized marketing strategies, events, visual directives, and price changes with correct supporting signage and advertising as directed by management.
  • Thoroughly understands the Princess product and Boutiques operations, products, and services.
  • Ensures merchandise is restocked daily and neatly presented on the selling floor.
  • Consistently demonstrates accurate knowledge of Boutiques opening and closing processes.
  • Promptly communicates issues regarding product quality and stock levels to management.
  • Thoroughly knows, understands, and follows the Role Description at all times.
  • Receptively listens to and conscientiously acts upon feedback from management.
  • Participates productively in training and staff meetings with management.
  • Enthusiastically participates in all required Princess U courses as directed by management.

Job Requirements:

  • Minimum 2 years retail experience as sales person / cashier.
  • Outstanding personality and great customer service skills.
  • Fluent English language skills as per Company requirements and good level of Spanish.

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