Rooms Division Coordinator

Key Responsibilities

• The Rooms Division Coordinator serves as a central support figure within the Rooms Division, working closely with the Rooms Division Manager to ensure flawless service delivery, operational consistency, and adherence to health, safety, and sanitation protocols. 
• Champion the Princess MedallionClass experience, support day-to-day functions with precision, and contribute to an elevated onboard environment that reflects our commitment to Service Excellence,
• Actively support the implementation of MedallionClass technologies to elevate service touchpoints for guests and crew.
• Ensure operational consistency across assigned areas, identifying and promptly addressing any service shortfalls.
• Engage with guests and teammates professionally, providing timely and personalized support that reflects Service Excellence values
• Facilitate effective resolution of guest concerns, ensuring appropriate follow-up and communication.
• Provide high-quality administrative support including preparation and distribution of internal documents, communication materials, and reports.
• Maintain up-to-date records of departmental trainings, inspections, and compliance documentation across various systems (e.g., ERO, MLC Hours of Rest, Overtime reports).
• Monitor and ensure the timely fulfillment of all guest service requests, including OceanNow orders.
• Coordinate onboarding logistics for new team members, ensuring issuance of OCEAN devices and system updates.
• Log and follow up on technical maintenance requests in a timely and accurate manner.
• Manage the secure collection, issuance, and documentation of Stateroom Steward master keys in accordance with protocol.
• Assist Rooms Division leadership in tracking and controlling operational expenditures.
• Collaborate with the onboard Hotel Storekeeper to ensure essential inventory items are stocked and available to support daily operations.

Skills, Knowledge & Expertise

• Minimum 2-year's experience in hospitality operations or administrative coordination, ideally in a cruise or large hotel setting.
• Strong organizational and multitasking abilities, with a high level of attention to detail.
• Proficient in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint. Comfortable using email and other digital communication tools in a professional environment.
• Strong general IT literacy with the ability to learn and navigate company systems and software efficiently.
• Ability to work under pressure in a fast-paced, multicultural environment.
• Must meet maritime medical, safety, and legal compliance requirements for shipboard employment.
• Understanding of the foundation of guest service; ability and willingness to deliver outstanding service to our guests.
• Personable communicator with outstanding social skills and a warm, friendly, and caring personality. Excellent verbal and written communication skills in English.
• Ability to continuously surprise and delight guests throughout their cruise experience. 
• Commitment to establish and maintain courteous and professional working relationships in a diverse cultural environment.

Job Benefits

Embark on a career adventure like no other! As part of the Princess Cruises team, you’ll enjoy:

• A competitive salary package.
• Your comfortable double cabin - your space to relax and recharge.
• Company-paid travel to and from the ship, so you can focus on the journey ahead.
• Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
• A vibrant recreation and welfare program designed to support your well-being and work-life balance.
• Access to exceptional learning and development opportunities to grow your skills and advance your career.
• The chance to travel the world, exploring exciting destinations while doing what you love.
• A welcoming, inclusive, and dynamic work environment where your contributions are valued.