Senior Clerk, New Accounts

Organisation
Butterfield
Reference
VAC-31344
Contract Type
Full-Time
Industries
Banking & Financial Services
Location
Cayman Islands
Salary
Competitive Salary
Date Posted
12/04/2019
Expiry Date
03/05/2019
The incumbent will report to the Senior Supervisor, New Accounts and is responsible for assisting supervisors within the department to ensure the provision of excellent service to new and prospective customers.


Your responsibilities will include:

  • handling basic interviews and applications for new accounts
  • proactively soliciting business from clients in line with specified guidance from supervisor
  • handling the processing of debit card applications, and assisting clients, via demonstration at the time of card collection
  • distributing online banking packages, and assisting with the recording and submission of online, credit and debit card applications
  • processing requests to close accounts, amend accounts, add or remove signatories
  • facilitating clients’ access to their safety deposit boxes
  • assisting supervisors with the preparation of entries for clients who wish to rent or close Safety Deposit Boxes
  • assisting with the preparation and countersigning of wires, drafts, FDs requests, as needed
  • assisting with the maintenance of statistics for the New Accounts Department


Required qualifications and skills:

  • high school graduate with a minimum of four ‘O’ Level/CXC passes
  • minimum of four years’ banking experience
  • solid knowledge of the features of the Bank’s products and services
  • highly motivated, enthusiastic, and optimistic individual whom is sales/marketing driven, with the capacity to probe clients and have a very high success rate of cross-selling the Bank’s products and services
  • very good oral and written communication skills; ability to converse effectively with current and prospective clients with the intention of building excellent rapport with them
  • competent in Microsoft Word, Excel, Outlook
  • ability to operate in multiple roles, senior and otherwise, with minimum supervision
  • highly flexible and organised in order to cope with the demands of the job
  • good leadership skills to effectively coach junior staff

 

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