Senior Clerk, Relief

Organisation
Butterfield
Reference
VAC-31347
Contract Type
Full-Time
Industries
Banking & Financial Services
Location
Cayman Islands
Salary
Competitive Salary
Date Posted
12/04/2019
Expiry Date
03/05/2019
Under general supervision but in line with established policies and procedures, the incumbent will perform customer service duties with a high degree of efficiency.
 
Your responsibilities will include:
  • cross-selling products and services to new and existing clients, with a focus on the achievement of our targets
  • interviewing clients and handling applications for new and/ or amendments to accounts
  • inputting data into SOA and FCUBS, ensuring that links are accurately completed
  • handling the submission, in accordance with procedures, of debit and credit cards
  • assisting supervisors with handling ATM replenishment, and the balancing of the same
  • acting as a checker / assistant recorder for the night bag deposits
  • handling dispute forms, ensuring their timely submission to Card Services
  • recording reference letter requests to Credit, and their distribution to clients
  • assisting with checking accuracy of front line Customer Service Representative (CSR) postings
  • assisting with the prompt and accurate resolution of clients’ concerns or errors processed on clients’ accounts
  • authorising, within approved limits, transactions for CSRs and other clerks, including, but not limited to the signing of wire transfer requests, FDs requests, cash withdrawals, and cheque encashment etc.
  • assisting proactively with the organisation and execution of morale-boosting sessions on a quarterly basis
  • operating cash, assisting customers in a highly efficient manner, answering their queries with minimal referrals
  • balancing cash at the end of each day, ensuring that till is closed and all end of day processes completed
  • ensuring that personal disposition and attitude, are inviting, positive, approachable, and friendly
  • ensuring that personal conduct, is professional, diplomatic, and representative of the Bank’s professional image
  • training or assisting with the training and development of CSRs
 
Required qualifications and skills:
  • high school graduate with a minimum of four ‘O’ Level/CXC passes
  • a minimum of two years, banking experience
  • very good oral and written communication skills
  • competent in Microsoft Word, Excel, Outlook, being able to effectively track/record and report sales/marketing efforts
  • ability to operate in multiple roles, senior and otherwise, with minimum supervision, errors and referrals
  • highly flexible and organised in order to cope with the demands of the job
 

 

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