The Caribbean's Premier Career Network
Job SummaryThe Service Co-ordinator is responsible for managing, co-ordinating and improving the service delivery within the assigned department.
- Co-ordinates the support services in furtherance of the particular service.
- Preparation of operational and informational reports as required.
- Contribution to the preparation of budget proposals
- Assess the needs in the assigned unit/department.
- Liaises with SMO/Administrator, Medical Chief of Staff, Senior Technical Heads and Nurse Managers/Nursing Administration on new services and customer satisfaction
- Monitors the implementation of the assigned department’s plans and procedures re: service delivery.
- Evaluates key performance measures for service delivery in the department
- Maintains inter and intra-departmental communications.
- Collection of data in order to generate statistical and operational report.
- Prepares monthly and annual performance reports
- Coordinates inventory requirements (furniture, equipment and supplies) relevant to output levels from the specified departments.
- Investigates customer complaints, liaise with the SMO\Administrator/Nurse to ensure they are resolved in a timely manner and report such to the Hospital Administrator
- Collaborates with the Quality Coordinator with respect to the maintenance of approved systems, standards, specifications and procedures for all operations.
- Performs other related duties as required by the specific and job functions
MINIMUM REQUIREMENTS AND EXPERIENCE
- Bachelor’s Degree in Social Science with an emphasis in Management or equivalent
- Five (5) to seven (7) years’ experience in a management field, five (5) of which should have been at middle or senior management level.
- The incumbent should possess well developed theoretical and practical knowledge of the management discipline
- Working knowledge of the institutional, regulatory and governmental framework in a health environment
- Interpersonal and communicative skills
- Analytical and diagnostic abilities and negotiating skills.
- Any equivalent combination of qualifications, training and experience
Certificates acquired at foreign universities MUST be supported by certified transcripts as well as evidence that the completed programme is accredited in Trinidad and Tobago as certified by the Accreditation Council of Trinidad and Tobago (ACTT) or the relevant Registration Boards or Councils
All applicants must be between the ages of 18 and 55 years.