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Service Manager

Date Posted
4th September 2017
Reference
VAC-26790
Sector
Automotive & Vehicle Repair, Management
Job Type
Permanent
Location
Cole Bay, Sint Maarten
Closing Date
19/10/2017
Salary
US$3,000 to US$4,000 Per Month

Job Summary

Manages the Department, to increase focus on business growth, profitability & employee satisfaction. Oversee all activities in the Service Department including customer service, inventory, merchandizing, warranty & repairs.

Job Description

  • Maintains warranty claim processing procedures that permit prompt settlement and the simplification of tracking payments.
  • Ensures high quality service and repairs are provided to every customer; maintains a clean, professional environment. ?
  • Monitors the flow of work in the Service Department and intervenes as needed to   ensure work is accomplished.
  • Works with all dealership personnel to ensure customer satisfaction.
  • Builds a winning team by recruiting, hiring, training, coaching, evaluating, motivating, and rewarding Service Department employees.
  • Has an approachable style; fosters open communication through active listening; maintains an open-door policy.
  • Obtain and maintain control of the special tools necessary for the repair and service of the vehicles that the dealership sells.
  • Schedules training as necessary to properly repair and service all the vehicles that the dealership sells.
  • Assure proper repair order flow to satisfy dealership & business office requirements.
  • Answers technical questions about vehicle problems, warranties, services, and repairs.
  • Assists in diagnosing vehicle problems.
  • Reinforces company policies and adheres to company standards.
  • Encourages compliance with applicable laws and regulations.
  • Maintains good working relationship with factory(s).

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