SME (Small Medium Enterprise) Account Manager

Organisation
LM Konnections Inc.
Reference
VAC-32212
Contract Type
Full-Time
Industries
Advertising & Marketing, Management, Sales and Business Development
Location
Grenada
Salary
Competitive Salary
Date Posted
07/08/2019
Expiry Date
02/09/2019
To develop and manage long-term relationships with SME Accounts by connecting with business owners, executives and relevant stakeholders related to the business in an effort to increase revenue to the business.

 

Main Duties & Responsibilities

SME Account Manager is an independent contractor who is required to;

Meet and exceed revenue targets by achieving KPIs outlined further in this document.

In achieving (1) above, it is expected that you will;

  • Improve overall customer satisfaction
  • Monitored by SME Net Promoter Score
  • Maintain and grow existing customers’ accounts and develop opportunities for the revenue growth on the assigned accounts.
  • Ensure all Account Development Plans (“ADP”), contact details and monthly sales are updated by whatever system is to be used.
  • Develop a trusted advisor relationship with key customer stakeholders and executive sponsors.
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
  • Operate as the lead point of contact for any and all matters specific to your customers.
  • Liaise with customer’s representatives, whether IT, ICT, legal, financial or otherwise and carry out visits together as scheduled.
  • Liaise with the relevant departments to achieve company’s objectives.
  • Perform any other duties ancillary to or related to the foregoing.

 

Requirements

  • Must possess a car or a valid driver’s licenses.
  • Must have the ability to work flexible and long hours.

 

Performance Measure

  • Achieve or surpass monthly targets.
  • KPIs & Client Satisfaction

 

Job Competencies

  • Ability to cope in a dynamic whilst working with multiple issues at the same time, and to deal with setbacks.
  • Good interpersonal and communication skills.
  • Mind set to do things right first time and to show sufficient attention to detail.
  • Excellent listening, negotiation and presentation abilities.
  • Ability to develop and sustain collaborative relationships at all levels within the organization.
  • Must be self-driven

 

If you have the heart and mind for this job apply now. We are looking forward to see you at the interview.

 

Candidates must reside in Grenada to be selected for an interview.

 

 

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