Supervisor (PTO/PMA 3) (Airmail) – Central Sorting Office

Key Responsibilities

Management and Administrative: 

• Participates in roster and mail monitoring meetings to highlight problems/concerns regarding handling and delivery of mail and provides solutions, as necessary;
• Requests and acquires equipment, stationery and supplies for the Branch, as necessary;
• Supervises the operations in the Scanning Room; 
• Monitors staff attendance register; 
• Ensures that the Departmental and Operational policies and procedures are adhered to;
• Convenes Staff Meetings; 
• Collates and submits monthly/quarterly reports to the relevant personnel. 

Technical/Professional: 

• Investigates, reviews and responds to enquiries received from customers using the IPS Light System and provides corrective actions, as necessary; 
• Writes verification notes for irregularities discovered concerning dispatches;
• Opens and repairs ordinary and registered articles upon the request of Customs Officer;
• Records information from letters and packets seized by Customs personnel, for narcotics inspection; 
• Liaises with Canine Officers for inspection of mail prior to dispatch to the airport;
• Processes unclaimed letters for return to overseas destinations; 
• Prepares CN31 (Letter Bill) and CN38/CN41 (Delivery Bill) Forms and submits to airlines and countries; 
• Creates documents on IPS Light, for dispatch of outbound mail; 
• Makes regular spot checks to eliminate discrepancies with mail and ensures prompt and accurate dispatch of mail to airlines; 
• Sorts seals in numerical order and distributes to Staff.

Human Resource Management: 

• Maintains the Attendance Register and prepares monthly schedule of attendance;
• Ensures the developmental and welfare needs of the Staff are identified and addressed;
• Reviews, monitors and evaluates the performance of Staff and recommends corrective actions, where necessary; 
• Provides leadership and guidance to direct reports, through effective planning, delegation, communication, training, mentoring and coaching; 
• Establishes and maintains a system that fosters a culture of teamwork, employee empowerment and commitment to the Department’s goals; 
• Fosters an atmosphere of trust, high ethics and confidentiality standards;
• Administers, in conjunction with the Human Resource Management Section, the discipline of staff; 
• Performs any other related duties assigned. 

Required Knowledge, Skills and Competencies

• Excellent oral and written communication skills 
• Excellent interpersonal skills 
• Excellent problem solving and decision-making skills 
• Knowledge of Staff Orders and the Public Service Regulations 
• Knowledge of the Postal Industry and its Operations 
• Knowledge of the Government/Department’s policies and procedures 
• Knowledge of the Post Office Act (1941) 
• Knowledge of the FAA Act 
• Knowledge of the Accounting principles and practices 
• Knowledge of Records Management 

Minimum Required Qualification and Experience

• Associate Degree in Business Administration, National Council on Technical and Vocational Education and Training (NCTVET) - Business Administration Level 3 or related field, from an accredited Tertiary Institution; 
• Two (2) years’ related experience at a supervisory level; 
• Certificate in Customer Service (one-year course) would be an asset; 
• Certificate in Supervisory Management (one-year course) would be an asset. 

Special Conditions Associated with the Job

• High risk environment; 
• Exposure to criminal activities with local, regional and international reach. 

Please note that only shortlisted applicants will be contacted.