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Supervisor, Relief

Date Posted
8th February 2018
Banking & Financial Services
Job Type
Cayman Islands
Not Disclosed

Job Summary

Reporting to the Branch Manager, the Relief Supervisor will provide supervisory coverage for New Accounts, Customer Service, Drafts, and ATM management, when appropriate.

Job Description

You will maintain a vigilant check of the Senior Clerks and Customer Service Representatives, ensuring the prompt and accurate handling of all clients’ applications (new and existing), in line with stated policies and procedures, and diligently working to ensure that sales targets are being achieved.
Your responsibilities will include:

  • overseeing the operations of the front line staff, with key focus on Senior Clerks and Customer Service Representatives’ interaction with clients, and the expedient, accurate, and professional processing of transactions
  • ensuring personal knowledge of the Bank’s products and services are exceptional, thus facilitating the independent guidance and correction of support staff when necessary
  • primary responsibility for the handling of all
  • Special Settlements in accordance with stated procedures (including the management of the suspense account through which these transactions are routed)
  • ensuring that support staff are utilising opportunities to upsell and cross sell the Bank’s products and services, with particular emphasis on credit cards and personal loans
  • responsible for the daily review of pension deposits to ensure accuracy of entries that are posted to the relevant accounts, and the inclusion of appropriate and correct narratives
  • conducting daily checks of reports associated with the department and promptly report, appropriately, any issues, and investigate and rectify any discrepancies
  • ensuring that all responsibilities of front line staff are completed accurately and in a timely manner, with any infractions being proactively addressed

Required qualifications and skills:

  • High school graduate with a minimum of four O’Level/CXC passes
  • at least five years banking experience with a minimum of three years in a Senior Customer Service Representative position
  • must be highly motivated, enthusiastic, sales and marketing oriented
  • must be proactive in owning and resolving problems
  • excellent written and verbal communication skills
  • excellent interpersonal skills; very customer-service focused
  • proficient  in  Microsoft  Word,  Excel  and PowerPoint in order to record, track, and effectively/efficiently report on sales and marketing efforts
  • must be flexible and able to multi-task in a relatively calm and professional manner
  • excellent leadership skills
  • excellent organisational skills
  • must be able to work independently
  • professional  qualification  or  certification  in Banking or related field would be an asset, e.g. FSD, AIB, AICB


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