Technical Support Officer (MIS/IT 3)

North East Regional Health Authority, Jamaica
Contract Type
Information & Communication Technology
St. Ann
Competitive Salary
Date Posted
Expiry Date
The incumbent is responsible for providing assistance in installation and management of systems including PC/Server and networks. Also will include the responsibility for general systems administration within the Regional Authority and its environs.


Specific Knowledge Required: 

  • Working knowledge of WINDOWS Server Operating Systems environment, Active Directory and administration techniques.
  • Working knowledge of LINUX/UNIX environments
  • Working experience with switches/routers and LAN/WAN
  • Working knowledge of network implementation & techniques
  • Troubleshooting skills 


Required Skills and Specialized Techniques

  • Good analytical skills and sound judgment
  • Work on own initiative
  • Ability to communicate effectively both orally and in writing 


Qualification & Experience: 

  • Associate degree in Computer Science/Information Technology or related field.
  • At least two (2) years related experience.
  • Relevant industry certification is an asset. 


Key Responsibilities will include (but not limited to):

  • Provide technical and user support
  • Ensuring the smooth and continuous operation of networks, computers and peripherals.
  • Conducting regular maintenance activities of work stations under the supervision of the Systems Administrator.
  • Maintains the ICT asset inventory for the MIS department.
  • Monitor backups and recovery operations to ensure business continuity.
  • Assisting in the training of staff in Software applications.
  • Maintenance of Help Desk Ticketing System. 


We thank all applicants for responding, however, only shortlisted applicants will be acknowledged.



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