Technical Support Specialist

Reference
VAC-32288
Contract Type
Full-Time
Industries
Information & Communication Technology
Location
Kingston
Salary
Competitive Salary
Date Posted
14/08/2019
Expiry Date
04/09/2019
The Technical Support Specialist is responsible for directing the programming and maintenance of specialized computer software used in the support of application and control systems in the PC environment.

Additionally, the Technical Support Specialist will train and lead the work of direct reports and ensure that duties are performed efficiently in accordance with goals and objectives established by the Institute.

 

Qualifications & Experience Required

  • B.Sc. Computer Science, Management Information Systems, or equivalent
  • Five years of increasingly responsible systems analysis and design experience
  • Minimum two (2) years supervisory experience 

 

Required Competencies

CORE COMPETENCIES

  • Very good oral communication skills
  • Very good written communication skills
  • Demonstrated high level of integrity
  • Good organizational knowledge
  • Good interpersonal skills
  • Good teamwork and cooperation skills
  • Demonstrated customer and quality focus 

 

MANAGERIAL SKILLS 

  • Sound analytical and problem solving skills
  • Good time and project management skills.
  • Ability to delegate work effectively in order to meet timelines
  • Good written and oral communication skills
  • Ability to lead and motivate staff
  • Demonstrated effectiveness in enabling change

 

FUNCTIONAL COMPETENCIES [Job] 

Extensive Knowledge of:

  • Data Analysis Tools – including SAS, SPSS and R
  • Database Architecture, Software and Database Management Systems – including relational databases, object oriented and hybrid database systems, nonrelational and unstructured data storage platforms such as NOSQL-based data storage platforms.
  • Software Applications – programming languages, operating systems or utility programmes used by the Institute for e.g. Microsoft SQL Server, Visual Studio 2010
  • Data Presentation Tools – including Microsoft Excel, SAS, VA, Tableu and Power BI Working knowledge of ETL tools

 

Summary of Duties

  • Coordinates the general maintenance of personal computers and peripheral devices throughout the Institute, including minor repairs, preventative maintenance. Also, coordinates and monitors repairs where external repairs are necessary.
  • Investigates and secures quotations for purchase of hardware and software problems in the PC environment, advising on selection of vendor. Follows through on purchasing, clearing and installation of hardware and software purchased.
  • Supervises the assistance of users throughout the Institute in resolving hardware and software problems that may arise in the PC environment.
  • Advises personnel in the Unit about resolving specialized system design and programming problems in the PC environment.
  • Utilizes established standards, monitor databases and system performance, as well as data and space levels within databases in the PC environment.
  • Establishes and implements the practices and procedures to guard against unauthorized access and activity in Database Management Systems (DBMS).
  • Monitors new developments, particularly for the microcomputer equipment in-house, ensuring that the latest release of the operating systems and utilities along with corresponding manuals are made available.
  • Supervises the installation of operating systems and other software in the event of upgrades to the systems in the PC environment.
  • Manages the maintenance of up to date database of stock of microcomputers hardware and software including recording of serial numbers, locations, problems, if any etc.
  • Publishes periodic or occasional technical bulletin on system capabilities, changes and adoption of new techniques, in the PC environment.
  • Identifies and develops where necessary utilities to allow for more efficient operation of systems
  • Assists in the determination of hardware requirements and the analysis and selection of vendor supplied software.
  • Collaborates with the Director, Information and Technology to develop standards for the design and installation of communication based applications
  • Collaborates with the Director, Information and Technology to develop training programmes for subject matter personnel
  • Writes difficult or critical programmes in the PC environment
  • Recommends modifications of procedures, operations, and polices to maximize the efficiency of information systems technology in meeting the Unit’s goals and objectives. 

 

N.B. Only short-listed candidates will be contacted. 

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