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Telephone Operator (OPS/TO 1)

Date Posted
21st April 2017
Reference
VAC-25579
Sector
Customer Service & Call Centre
Job Type
Permanent
Location
Kingston
Salary
Not Disclosed

Job Summary

Under the general direction of the Director, Office Management and Transportation, the Incumbent is responsible for operating a switchboard to route and receive calls and to disseminate information to callers to the Ministry.

Job Description

Key Responsibilities

Management/Administrative:

  • Answers incoming calls, connecting callers to correct extensions and making calls to various Government Ministries, Agencies, Departments and Divisions and private offices for staff on request;
  • Promoting good public relations and delivering quality customer service;
  • Maintains and records all outgoing telephone call in a register;
  • Providing advice to callers on matters pertaining to the Ministry and connecting them to the officer(s) who can provide the information;
  • Maintains an Operator Register of all persons who assist the operator;
  • Confirms telephone bills for long distance calls made through the switch board;
  • Maintains an internal directory; makes private calls for staff on request;
  • Receives mail;
  • Dispatches mails to relevant persons.

 

Technical/Professional:

  • Makes announcement with the paging system when necessary;
  • Receives messages and informs those concerned;
  • In cases of emergency, ensures that the Permanent Secretary and Senior Managers are notified so that prompt decision can be made for evacuation;
  • Informs staff whenever they have surpassed allotted time on calls;
  • Keeps abreast of change/information within the Ministry, its Agencies/Departments in order to advise callers.

 

Required Skills/Competencies

  • Good oral and written communication skills
  • Excellent Customer Service skills
  • Excellent interpersonal skills
  • Confidentiality
  • Knowledge of the operations of a switchboard
  • Sound knowledge of the services provided by the Ministry

 

Minimum Required Qualification and Experience

  • Successfully completed four (4) subjects in CXC/GCE O’ Level inclusive of English Language;
  • Training in Telephone Techniques and Switchboard Operation;
  • Computer literate.

 

Special Conditions Associated with the Job

  • Sitting for long hours;
  • Talking for long hours.

 

Salary range $507,663 - $603,452 per annum and any allowance(s) attached to the post.

 

Please note that only short listed applicants will be contacted.

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