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Training Manager

Date Posted
17th November 2017
Reference
VAC-27450
Sector
Education & Training, Hospitality, Tourism & Food Service
Job Type
Permanent
Location
Curacao
Salary
Not Disclosed

Job Summary

The Training Manager is responsible for implementation and monitoring property-wide employee training programs.

Job Description

The incumbent will conduct ongoing “needs” assessments, develop and support an extensive train-the-trainer program, design training support materials to include audio-visuals and written information.

 

Job Description:

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

  • Four-year college degree.
  • Minimum of one year in Human Resource experience required or 5 years management/supervisory experience. 
  • Minimum of two year training activities preferably in the hospitality branch.
  • PC Skills – data entry, Microsoft Word, Power Point and Excel required.
  • Strong organizational skills.
  • Excellent communication in English, Papiamentu and Dutch. Spanish is a plus 
  • Excellent interpersonal skills.
  • Strong employee relation skills.   

     

ESSENTIAL FUNCTIONS:

  • Develop a course catalog to include course descriptions, objectives, target audience and methods of instruction.
  • Maintain and update as needed the Supervisors’ Survival Guide and conduct one-on-one training with new managers and supervisors.
  • Conduct  New-Hire Employee Orientation and organize (or conduct if bi-lingual) Spanish New-Hire Employee Orientation quarterly.
  • Develop and instruct Re-Orientation in English and Spanish for all employees after 2 years of employment and again after 5 years of employment.
  • Monitor the Training Activity Checklist program for all departments.  Review training materials annually and provide support as needed.
  • Conduct Quarterly Benchmark Service Commitment training and support the Training Team in their efforts.  Spearhead the review of all Department Service Standards and assist with updates as needed.
  • Prepare monthly meeting topics for all Departments (including Benchmark Hospitality, Safety and Policy and Procedure information) and monitor use by collecting minutes from all departments.
  • Organize and aid in conducting quarterly new supervisor/manager training to include such topics as Interviewing Skills, Harassment Prevention, Worker’s Compensation Information, Coaching and Counseling and more.
  • Present a monthly “management development” topic for training at Department head meetings on a monthly basis.
  • Coordinate Benchmark University annually.
  • Coordinate in-house TIPS alcohol training and CPR training annually.
  • Maintain, update and “advertise” an in-house library to include training videos, books and publications.
  • Coordinate various programs in conjunction with the educational needs of employees.
  • Data entry into HRIS all property wide training information (attendance and training requirements) and generate reports for training needed by individuals.
  • Inform Director of Human Resources of any variances from company policies.
  • Remain alert, courteous and helpful to guests and fellow employees at all times.  Maintain a position of high visibility within the property.
  • Aid co-workers in employee relations’ activities as needed.
  • Attend all Human Resource functions and assist in implementation as required.
  • Must be available and willing to answer employee questions and assist in employee issues at all times.
  • Will perform additional duties as requested by the Director of Human Resources.

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