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User Support Officer

Date Posted
28th July 2017
Reference
VAC-26480
Sector
Information & Communication Technology
Job Type
Permanent
Location
Kingston
Salary
Not Disclosed

Job Summary

The Forestry Department invites applications from suitably qualified and experienced candidates for the position of User Support Officer (Level 5)

Job Description

Job Purpose:                                                                                                                    

The User Support Officer’s role is to support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required      

 

Key Responsibility Areas:

  • Installing and configuring computer hardware operating systems, software systems, printers, scanners, etc;
  • Monitor and maintain computer systems and networks;
  • Prepare evaluations of software or hardware, and recommend improvements or upgrades.
    • Evaluate utility of software or hardware technologies.
    • Provide recommendations to others about computer hardware.
    • Recommend changes to improve computer or information systems.
  • Keep abreast of technological trends including webcasts, and RSS to maintain knowledge of hardware and software.
    • Assist with the development and updating of IT manuals including knowledge transfer on the emerging IT industry or technology trends.
  • Conduct scheduled maintenance upgrades
  • Support staff/clients by troubleshooting and solving problems - either face-to-face or over the telephone;
  • Troubleshoot Tier 1 system/networking problems and escalate where necessary;
  • Replace computer/peripheral parts as required;
  • Provide support, including procedural documentation and relevant reports;
  • Assist with the roll out of in-house ICT applications not limited to stand-alone computers but includes enterprise systems as well as ensure support to users and the systems;
  • Set up new users accounts and profiles and deal with password issues;
  • Conduct electrical safety checks on computer equipment.

 

Required Competencies

The post-holder will be able to demonstrate:

  • Good written and verbal communication skills
  • Ability to think logically
  • Understanding of information technology tools and techniques.
  • Good interpersonal relationship skills
  • Be abreast of current technological trends
  • Proficiency in utilising existing and/or new technologies
  • Thorough understanding of ICT policies
  • Sound personal and professional integrity;
  • Strong customer orientation skills;
  • Ability to prioritise workload

 

Minimum Required Education and Experience

  • First Degree in Computer Science, Information Systems or any related discipline; and
  • At least three (3) year hands-on experience in trouble-shooting software systems and networks in a Microsoft networked environment.
  • Be familiar with working in a LAN/WAN environment.

OR

  • Diploma in Computer Science, Information Systems or any related discipline.
  • At least three (5) years hands-on experience in trouble-shooting software systems and networks in a Microsoft networked environment.
  • Be familiar with working in a LAN/WAN environment.

 

We thank all persons who express an interest, however, only short-listed applicants will be contacted.

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