The Office Manager directs office services, security, facilities maintenance, and inventory systems, while managing service contracts, safety compliance, and asset records to support operational efficiency.

The Director oversees employee benefits and pension administration, manages insurance vendor relations, analyzes utilization data, implements wellness and mental health initiatives, and ensures policy compliance to enhance staff satisfaction.

The Director drives the strategic alignment of the Jamaica Fire Brigade's human capital initiatives by executing talent acquisition, workforce optimization, and compliance frameworks to support operational excellence and a high-performance culture.

The incumbent manages industrial relations, mediates trade union disputes, advises management on collective agreements and due process, develops dispute resolution strategies, and monitors compliance with labor laws and organizational changes.