Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal.

This role involves leading staff to provide exceptional guest service, managing daily operational duties, ensuring dining room standards, and upholding company policies to drive organizational efficiency and a positive team environment.

The incumbent provides excellent customer service, manages merchandise displays and inventory, handles financial transactions securely, and adheres to all company policies and safety standards to ensure an efficient and professional shop environment.

The incumbent performs thorough room cleaning and maintenance, replenishes supplies, delivers professional guest service, and adheres to all safety, security, and quality standards to ensure a clean and welcoming environment for all guests.

The incumbent balances lodging financial objectives to maximize room revenue and profit by managing pricing, positioning, and inventory, developing sales strategies for all customer segments, and aligning strategy with key stakeholders.

The incumbent supervises daily housekeeping operations and room inspections, manages budgets and staff scheduling, provides training and performance feedback, and resolves guest complaints to ensure exceptional service and brand standards.

The incumbent analyzes financial data, creates budgets, and manages risks to support strategy, while leading the accounting team, ensuring SOP and tax compliance, overseeing audits, and advising executives and owners on financial performance.

The incumbent promotes resort activities, registers guests, enforces safety rules, and handles cash transactions, while maintaining recreation facilities, assisting with private events, and providing basic emergency response.

The incumbent maintains property grounds by landscaping, tending lawns, and repairing features, while operating irrigation systems, disposing of trash, driving utility vehicles, and servicing equipment after use.

Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel.