The incumbent oversees daily front desk operations, ensures exceptional customer service, leads and develops staff, resolves guest issues, manages policies and procedures, and drives performance to meet service and financial goals.

Responsible for completing marketing plan for property. Manages all e-commerce opportunities. Develops a good working relationship with tourism bureaus and community leaders.

The Sous Chef oversees daily kitchen operations, ensures high-quality food production, leads and develops staff, maintains food safety standards, and drives guest satisfaction within budget.

The Executive Pastry Chef oversees daily pastry operations, ensures high-quality and creative output, manages staff development, maintains food safety standards, and works to enhance guest satisfaction within budget.

Our jobs aren’t just about serving guests during a banquet or event. Instead, we want to build an experience that is memorable and unique.

Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies.

Serve as a key resource for all recreation activities facilitated on the property.

Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities.

Accountable for overall success of the daily pastry operations. Exhibits creative baking and decorating talents by personally performing tasks while leading the staff in preparing quality and consistent pastries for all areas.

The incumbent leads quality assurance initiatives by coaching managers, conducting audits, implementing improvements, analyzing data and guest feedback, and ensuring service excellence aligned with brand standards.