The incumbent coordinates the Agency’s customer service operations, ensuring effective feedback management, training, policy development, and consistent client satisfaction through responsive and professional engagement.

The incumbent supports forest resource management by conducting plantation assessments, assisting with resource valuation, and contributing to operational planning, stakeholder support, and public education initiatives.

Under the general supervision of the Forester (Client Services) the incumbent is responsible for the implementation of a variety of programmes and projects in the management and development of the forest within the forest region.

Under the general supervision of the Forester (Forest Management), the incumbent is responsible for implementing various programs and projects in the management and development of the forest within the forest region.

Under the general direction and supervision of the Director, Marketing and Sales, the incumbent is responsible for developing and coordinating the efficient and effective execution of plans for selling the products and services of the Agency.

The incumbent provides leadership and oversight for survey operations, legal compliance, and effective land management, while supporting administrative reporting, stakeholder engagement, and strategic initiatives of the Agency.