Serves as liaison between divisions and customers, handling enquiries, complaints, and service information; maintains service databases, logs, and reports; recommends improvements and supports customer service initiatives.

The Director, Office Management and General Services plans, directs and manages staff engaged in office management support activities by analyzing, improving and implementing administrative systems.

The incumbent inspects food establishments to prevent contamination, reduce spoilage, and ensure safe pesticide use through regulatory surveillance and pest control monitoring.

The incumbent oversees, implements, and evaluates projects, manages budgets and consultancies, and leads the Project and Evaluation Unit’s operations to ensure effective execution of Ministry-funded initiatives.

The incumbent leads policy and programme development to ensure a fair, competitive commercial environment, aligning Jamaica’s commerce portfolio with national objectives and stakeholder interests.

The incumbent manages regulatory compliance, develops plans, inspects societies, reviews financials, provides training, mediates disputes, supports reporting, and liaises with stakeholders to ensure effective operations and legal adherence.