The incumbent will undertake practical accounting tasks, in accordance with the Ministry's standard accounting practices and the FAA Act, to support the efficient operation of the Department.

The incumbent greets and directs visitors, manages telephone communications, maintains the reception area, handles inquiries, and upholds the Ministry's professional image and security protocols.

The incumbent serves as the primary customer service liaison, handles inquiries and complaints, maintains customer and service databases, and analyzes trends to improve service efficiency.

The Research Officer is responsible for the collection, analysis and dissemination of data, in accordance with the objectives of the Unit.

The incumbent inspects employers, calculates arrears, ensures compliance with contribution payments, conducts benefit investigations, and provides information on National Insurance Scheme regulations and benefits.