The incumbent serves as a high-level Customer Advocate, managing the operational flow and service quality of the Regional Office front desk while ensuring a professional and accessible environment for all clients.

The incumbent directs the strategic and operational framework for customer service and quality assurance within the SRHA, balancing high-level administration with technical field monitoring and complex dispute resolution.

The incumbent coordinates and implements the RHAs Customer Service Monitoring & Evaluation Programme, focusing on service delivery, operational planning, and the analysis of data to improve customer satisfaction and compassionate care.

Under the general direction of the Administrator, the Senior Secretary is responsible for providing secretarial support to facilitate the efficient management of activities of the Corporate Services Unit.

The incumbent leads the implementation of regional nutritional programs through a combination of clinical assessment, community advocacy, and administrative oversight to improve public health outcomes.

Provides nursing care, selected medical care and treatment to patients in primary care facilities.

The incumbent focuses on comprehensive IT and systems support within a healthcare environment, ensuring the high availability of critical infrastructure and Electronic Health Record (EHR) systems.

The successful incumbent will be responsible to perform a variety of chair-side duties, office procedures and infection control procedures.

The incumbent delivers HIV/STI prevention services through community outreach, rapid testing, and counseling, targeting vulnerable populations to promote behavior change and increase access to condoms and healthcare referrals.

The incumbent oversees hospital operations, projects, and resources at May Pen Hospital, ensuring efficiency, quality service delivery, financial control, compliance, safety, and staff performance in alignment with strategic objectives.