The incumbent directs ICT support operations by managing the full lifecycle of Requests for Assistance, coordinating multi-tier technical resolutions, and monitoring service level agreements to ensure system availability and business continuity.

To maintain a reliable and efficient Information and Communication Technology (ICT) environment, update and maintain the computer system and related equipment in the Revenue Service Centres (RSCs) and Tax Offices.

The incumbent directs the tax dispute resolution process by analyzing audit findings, examining financial records, and interpreting tax laws to settle liabilities and ensure organizational compliance with statutory regulations.

The incumbent directs network and information security operations by monitoring system traffic, investigating security incidents, and implementing robust risk management frameworks to protect data integrity and ensure organizational continuity.

The incumbent directs software application development by analyzing user requirements, designing prototypes, and managing the full development lifecycle to ensure high-quality, scalable systems that align with tax administration objectives.

The incumbent directs the performance management function by auditing evaluation systems, mediating interventions, and developing recognition frameworks to ensure staff alignment with organizational goals and measurable performance standards.