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The Customer Care Officer delivers frontline service at the hospital, fostering internal and external client relations in line with the Ministry of Health & Wellness Service Level Agreement and Clients Charter.

Coach the reps who are putting in the work Hold the rest accountable Make sure leads are moved through the system correctly and consistently

We're hiring a General Virtual Assistant to support our landscaping operations—handling admin tasks, scheduling, client communication, and more. Work remotely during U.S. hours and help keep our business running smoothly.

Evaluates and audits service delivery and quality standards of the work of Customer Service, Call Centre Service and Mapping Officers engaged in providing information on products and services in a timely manner.

To ensure that all incoming queries are answered, information provided, and orders taken.

To ensure the efficient operation of the Call Centre by organizing and directing the day to-day activities of the Centre, along with providing training and guidance to Call Centre Service Officers.

The incumbent coordinates the Agency’s customer service operations, ensuring effective feedback management, training, policy development, and consistent client satisfaction through responsive and professional engagement.