The incumbent directs guest recreation operations by facilitating activities across all property facilities, ensuring strict adherence to safety regulations and managing point-of-sale transactions to maintain seamless service standards.

The incumbent directs culinary operations by overseeing all food preparation areas, supervising staff development, and managing financial performance to ensure consistent high-quality production and strict adherence to sanitation standards.

Whether setting tables, assisting the kitchen, or cleaning work areas and replenishing supplies, the Guest Service Support Expert provides the support that make transactions feel like part of the experience.

The incumbent performs mid-level MEP troubleshooting and repairs with minimal supervision, mentor junior staff, manage technical systems through engineering software, and maintain high safety and guest service standards to ensure facility excellence.

Protect property assets and guest safety through vigilant patrolling, emergency response, and detailed reporting. This role balances strict security compliance with professional leadership, guest service excellence, and effective conflict resolution.

This role involves preventive maintenance across multiple trades, troubleshooting equipment, and fostering professional team relationships to ensure facility excellence.

The position is responsible for completing daily closing duties, maintaining a clean and stocked work area, following all safety and company policies, and communicating professionally with guests and team members.