The incumbent drives growth by acquiring and managing high-value client portfolios, ensuring exceptional service, fostering key relationships, and supporting strategic objectives through targeted marketing, analysis, and reporting.

The incumbent supports branch success by addressing customer inquiries, promoting bank products, facilitating alternative delivery services, and ensuring efficient, high-quality service through daily customer and team interactions.

The incumbent drives branch success by meeting service and sales targets, fulfilling customer needs, promoting bank products, coaching team members, and ensuring efficient, high-quality customer service.

The incumbent maximizes recoveries on delinquent accounts, ensures AML/CFT/KYC compliance, manages problem accounts creatively, and delivers service consistent with the bank’s standards, ethics, and customer service expectations.

Supports employee relations, conflict resolution, engagement, and development while managing internal communications, social media, and marketing collaboration to promote HR initiatives and ensure policy compliance.

Conducts operational and compliance audits, supervises engagements, prepares reports with actionable recommendations, ensures adherence to standards, and escalates any suspected fraud immediately.