The incumbent provides IT technical support to end-users, troubleshoots and logs system incidents, issues ID cards, manages access, escalates complex issues to specialized teams within SLA timelines, and informs users of system status.

The incumbent deploys and maintains workstations, diagnoses hardware and network issues, manages asset inventory, ensures security policy compliance, and coordinates vendor repairs to provide users with a functional IT environment.

The Network Administrator manages and configures the JCA's data, voice, and wireless network infrastructure across all locations, supervising operations and physical facilities to ensure continuous network services for core operations.

The incumbent reviews system requirements and prototypes, conducts independent software testing, assists and trains users in acceptance testing, performs post-implementation audits, and participates in project milestone reviews.

The Java Developer designs, codes, tests, and modifies software solutions using an agile approach, analyzing and resolving system issues to improve business efficiency and optimize IT investments throughout the production life cycle.

The incumbent researches, writes, and edits complex technical data, manuals, and online help for JSWIFT, while coordinating project plans, creating software documentation packages, and managing centralized information architecture.

The analyst documents IT standard operating procedures, drafts policies aligned with GOJ standards, reviews software applications to improve division efficiency, and researches best practices to align IT services with strategic objectives.