The incumbent manages all onboard communication services, drives sales and revenue, oversees the Internet Café, provides guest tech support, and collaborates with shipboard teams to ensure a seamless communication experience.

The incumbent oversees HR functions onboard, supports all departments in employee relations, training, and policy compliance, and serves as the liaison between corporate and shipboard teams to implement HR initiatives.

The incumbent facilitates digital learning and social media classes, supports guest tech needs, manages internet café operations, assists with audiovisual setups, and collaborates with onboard and shore-side teams to enhance guest experiences.

The incumbent upholds company values, ensures crew clearance and payroll compliance, manages financial reporting, facilitates communication, and supports collaboration with onboard HR and training teams.