Crew Purser

Responsibility and Authority

Guest Experience

• Demonstrates a genuine concern for guests’ wellbeing at all times;
• Pro-active approach to problem solving;
• Ensuring staff training, development and knowledge throughout concession outlets is maintained at optimum levels to facilitate the guests’ experience.

Operational and Administrative

• Crew Clearance and processing port documents required for crew;
• Maintain Ship’s Articles;
• Organizes and arranges crew sign on;
• Fidelio Data Entry:
  • Verify passport info and personal details in Fidelio;
  • Assign Ops #s in Fidelio;
  • Check the safety # has been added by the Safety Officer;
  • Enter All Seaman’s book info;
  • Home address to sign on sheet;
  • Emergency contact info to sign on sheet;
  • Check Sign off crew out of Fidelio;
  • Add Sign on Crew to Fidelio;
  • Balance Fidelio to Crew movement each day.
• Balance Crew Figures in Fidelio in accordance to day’s crew movement;
• Performs all Crew Purser departure tasks as out lined;
• Assign crew cabins for sign ons;
• Prepare & Print Crew Passes;
• Responsible for all crew cabin assignments and for completion of crew cabin assignment track sheet;
• Responsible for Crew cabin changes;
• Prepare all paperwork for Ship’s clearance;
• Send pre arrival info to all ports and manifests;
• Send daily expected crew movement internally and externally;
• Arrange visas for crew signing off;
• Prints off crew flight details for ICS / SSSL crew from Apollo system and OCI / RSSC crew flights from email;
• Prepares landing forms for crew wishing to land items ashore;
• (OCI) Update daily voyage report;
• Attend Cabin Inspection;
• Crew Welfare Treasurer;
• Maintain hard copies of crew contracts;
• Maintain the Crew bank wire forms for onboard and 12 month contract crew;
• Maintain contracts for OCI / RSSC crew or employment letters of concessionaires in one binder (onboard & 12 month crew on payroll only);
• Overall responsibility for all crew passports, Seaman’s Books and (OCI) Yellow Fever certificates;
• Responsible to ensure passports / seaman’s books are ticked back to manifest prior to hand out and after return by Crew Administrator;
• Responsible to obtain correct departmental Head authorization (Fidelio report) for passport to be given to crew member;
• Seaman’s book applications, ratings and licenses applications;
• Advised Department Heads, Safety Officer etc. of position changes;
• Supervise AVO / Expresso database and ensure AVOs are closed from the Crew Administrator;
• Administrated Family Onboard requests;
• Crew Lost Luggage follow up;
• Attend SHOM Meeting;
• (OCI) Cover Reception Desk for Reception meetings;
• Supervise Crew Administrator in their assigned duties.

Finance

• Update daily victualling figures and ensure they balance to crew manifest;
• Empty cash from crew phone card machine and balance cash to sales;
• Report EOM crew calling card inventory;
• Maintain crew office safe – Crew Administrator is not to be given access to safe;
• All payroll related duties – the Crew Administrator will not be involved in payroll;
• Prepare Crew Expense forms;
• Mid and End of month cash advance payout to OCI crew;
• Maintain US Federal Tax deduction records in MXP;
• Print and distribute crew pay slips at EOM;
• Obtain signature on Crew pay slip verification report at EOM;
• Balance of Fidelio account system to MXP for Crew onboard account deductions.

Training and Development

• Facilitate the training of new crew pursers;
• Train and support Crew Administrator
• Coach and support Second Purser in daily operation and where requested will facilitate additional training of Second Pursers for progression;
• Trains, coaches and leads crew to consistently superior levels of performance;
• Creates and maintains a positive work environment;
• Models excellent leadership behavior;
• Fosters teamwork within all departments onboard;
• Promotes, participates in and actively suggests enhancements of the Signature Service program.

Safety

• Monitor the practical application of the Company's policy, procedures and instructions.
• Immediately report to the Master any instances where the vessel is unable or fails to comply with any Company’s policy, procedure, instruction, and any safety, environmental, or security requirement.
• Prepare a handover report prior to leaving the vessel.
• Participate in crew and passenger safety drills according to instructions from ship’s command;
• Comply with company safety and pollution prevention regulations;

Education and Experience

• Systems
  • MS Office Suite
  • Fidelio Cruise including (but not limited to) modules:
  • Cruise Management, Payroll, Data Import, US Customs APIS, Quick Check In.
  • Micros Fidelio Point of Sale
  • NVS – Visual Reservation System
• Hospitality Background preferred;
• Travel industry and previous shipboard experience required;
• Experience in front office, revenue operations and crew operations preferred;
• Understanding of the highest level of service;
• Excellent administrative skills;
• Strong leadership skills and practice "leadership by example";
• Outgoing personality, open minded and flexible;
• Ability to work in an international environment;
• Ability to perform well under pressure;
• Excellent appearance and excellent social skills;
• Well organized;