The incumbent ensures property safety through active surveillance, patrols, and access control, manages emergency responses, and conducts thorough investigations and documentation to maintain a secure and compliant environment.

This role oversees accurate reservation processing and revenue management, leads and trains staff, and ensures exceptional guest service standards are consistently maintained across all booking operations.

The incumbent performs preventative maintenance and repairs across diverse technical systems—including HVAC, electrical, and plumbing—while managing inventory, ensuring workplace safety protocols, and maintaining facility infrastructure.

The incumbent maintains property grounds by mowing lawns, tending to plants, removing trash, repairing exterior surfaces, and operating vehicles and equipment to ensure a clean, safe, and pleasant environment.

Functions as the strategic business leader of the property's Hotel Operations.