This position is responsible for supervising the day-to-day operation to deliver a wide range front of house services that guide the guest through their entire stay.

The incumbent leads the guest services team by supervising daily operations, ensuring policy compliance, driving financial performance, and delivering exceptional customer service to achieve operational goals.

The position is responsible for implementing quality assurance processes that meet the company’s mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level.

The incumbent performs data entry and administrative tasks, operates office equipment, maintains filing systems, and upholds professional service standards.

The incumbent promotes brand awareness, drives sales and revenue through upselling and package tours, provides excellent guest service, and upholds professional standards.

The incumbent ensures financial accuracy, manages cash and records, supports team training and safety, and provides professional guest service.

Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.

The incumbent serves as a recreation resource, facilitates guest activities, ensures safety, performs cashier duties, and maintains facilities while upholding professional service standards.

The incumbent performs maintenance and repairs, conducts preventive maintenance, manages inventory, and ensures safety compliance while providing high-quality guest service.

The incumbent manages financial records and accounting operations, ensures accuracy in reporting and transactions, coordinates departmental tasks, and maintains professional standards while supporting team objectives.