Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

The incumbent conducts table games in compliance with all rules and regulations, manages betting, maintains game pace and cleanliness, and upholds safety and guest service standards.

The Banquet Manager oversees all operational aspects including inventory, staffing, and compliance to maximize customer satisfaction, leads service teams, ensures exceptional guest service, and conducts staff training and development.

The incumbent oversees all gaming activities to ensure compliance and procedure adherence, manages financial transactions and player accounts, and upholds safety and customer service standards.

The incumbent administers employee benefits (including unemployment claims), facilitates training and orientation programs, and maintains employee relations through open communication, progressive discipline support, and issue resolution.

The incumbent manages kitchen operations, ensures culinary standards and food safety, leads and develops staff, maintains budgets, and delivers exceptional customer service to achieve operational goals.

The incumbent provides financial leadership by analyzing data, creating budgets, managing risks, ensuring accounting compliance, and leading teams to achieve strategic and financial goals while supporting stakeholder needs.

The incumbent supervises pastry kitchen operations, ensures culinary standards and compliance, delivers exceptional customer service, manages budgets and inventory, and develops staff to achieve team and financial goals.

The incumbent leads the guest services team by supervising daily operations, ensuring policy compliance, driving financial performance, and delivering exceptional customer service to achieve operational goals.

The position is responsible for implementing quality assurance processes that meet the company’s mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level.