Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues.

The incumbent directs event management operations and strategy by overseeing planning and technology teams, maintaining high sanitation and inventory standards, and managing vendor relations to drive profitability and brand alignment.

The incumbent manages large-scale event logistics and operations by coordinating room blocks, ensuring billing accuracy, and leading pre- and post-event meetings to deliver exceptional service, drive revenue up-selling, and resolve challenges.

The incumbent secures the property by monitoring safety systems, patrolling grounds, and conducting investigations while managing emergency responses, hazard inspections, and incident reporting to ensure guest safety and loss prevention.

The incumbent facilitates guest recreation by managing activities, events, and transactions while enforcing safety protocols, providing emergency response, and maintaining facility standards to ensure a safe, fun, and engaging experience.

Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel.

The incumbent manages guest communications by operating the telephone switchboard, processing service requests, and resolving inquiries through departmental coordination and consistent follow-up to ensure high levels of satisfaction.

The Seasonal Guest Environment Expert - Laundry is responsible for the efficient cleaning, processing, folding and distribution of linens, towels, uniforms and other laundry items.

The incumbent directs food and beverage operations by managing day-to-day service standards, coaching team members, and ensuring strict compliance with health and liquor laws to deliver exceptional guest satisfaction and operational excellence.

The incumbent directs room service operations by managing phone orders and guest inquiries, and coordinating dietary requirements with the kitchen while ensuring adherence to safety protocols and professional service standards.