The incumbent functions as the property's strategic financial business leader, developing and executing business plans aligned with brand strategies to maximize return on investment, meet customer expectations, and deliver strong financial results.

Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues.

The incumbent directs event management operations and strategy by overseeing planning and technology teams, maintaining high sanitation and inventory standards, and managing vendor relations to drive profitability and brand alignment.

The incumbent manages large-scale event logistics and operations by coordinating room blocks, ensuring billing accuracy, and leading pre- and post-event meetings to deliver exceptional service, drive revenue up-selling, and resolve challenges.

The incumbent directs room service operations by managing phone orders and guest inquiries, and coordinating dietary requirements with the kitchen while ensuring adherence to safety protocols and professional service standards.

Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal.