The incumbent coordinates daily housekeeping activities by assigning rooms, tracking "Do Not Disturb" and discrepant status with the Front Desk, prioritizing rush rooms, completing paperwork, and liaising with other departments.

Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done.

The incumbent delivers massage and body treatments, assesses guest contraindications, maintains clinical up-to-date techniques, prepares workstations, sells spa retail, ensures guest comfort, and manages inappropriate behavior per standard protocols.

The incumbent delivers personalized service by handling guest preferences, pre-arrival emails, and laundry requests, while coordinating with the front desk to prepare VIP rooms, check room keys, and escort arrivals to anticipate needs.

Supports the day-to-day execution of general ledger impacted processes, including support to clients. Performs accounting functions specifically in the areas of account balancing, ledger reconciliation, reporting and discrepancy resolution.

The incumbent functions as the property's strategic financial business leader, developing and executing business plans aligned with brand strategies to maximize return on investment, meet customer expectations, and deliver strong financial results.

Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues.

The incumbent directs event management operations and strategy by overseeing planning and technology teams, maintaining high sanitation and inventory standards, and managing vendor relations to drive profitability and brand alignment.

The incumbent manages large-scale event logistics and operations by coordinating room blocks, ensuring billing accuracy, and leading pre- and post-event meetings to deliver exceptional service, drive revenue up-selling, and resolve challenges.