Casino Guest Services Representative (The St. Regis Aruba Resort)

CORE FUNCTIONS

Player’s Club Promotion & Enrollment

• Promote the Player’s Club and its benefits to guests.
• Promote enrollment in Player’s Club to eligible guests, carded, and tracked players.

Event & Information Management

• Implement promotions and help facilitate special events and entertainment.
• Assist guests and distribute information about casino activities to guests.
• Make announcements and maintain information regarding casino promotions, entertainment, and events.

Guest Relations & Floor Monitoring

• Meet and greet customers upon arrival.
• Monitor machines within assigned area for security and condition.
• Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.

Compliance, Professionalism & Teamwork

• Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
• Ensure uniform and personal appearance is clean and professional, maintain confidentiality of proprietary information, and protect company assets.
• Speak with others using clear and professional language.
• Develop and maintain positive working relationships with others, and support team to reach common goals.
• Ensure adherence to quality expectations and standards.
• Perform other reasonable job duties as requested.

Physical Requirements

• Move, lift, carry, push, pull, and place objects weighing less than 10 pounds without assistance.
• Stand, sit, or walk for an extended time period.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None