Information and Communication Technology (ICT) Technician III

JOB OVERVIEW

The Information Technology Technician III takes on a senior role in information and communication technology support. They are responsible for managing and overseeing complex IT projects, designing and implementing advanced network solutions, providing expert troubleshooting for intricate issues, and mentoring junior staff. This role requires a deep understanding of emerging technologies and plays a key part in strategic planning and decision-making related to IT infrastructure within the Authority. 

RESPONSIBILITIES

• Installs microcomputers, network drops, software and peripheral equipment, following procedures and using hand tools 
• Provides strong technical hardware, software and network assistance and maintenance to all end users 
• Assists in minimizing down time and help achieve the most efficient use of technology available 
• Documents all questions and incidents with detail, for both accurate metrics and to help build a rich IT knowledge base 
• Ensures that problem reports received are tracked and monitored through to resolution, while providing feedback to the end user 
• Assists in the customization and adaptation of existing hardware/software to meet users’ requirements 
• Connects users to networks including VOIP 
• Performs system upgrades, software updates and hardware maintenance to ensure operational effectiveness
• Executes schedules and protocols developed for backups, maintenance and training Trains users on the use of new equipment 
• Organises personal computer software training for the Authority and conducts training sessions and provide training in system use and access 
• Adds users to the Domain as well as disable accounts, creates email accounts for users with the authorized request form 
• Maintains knowledge of current technological developments/trends in area of expertise 
• Adheres to Accreditation Standards, Public Health, Infection Control, Occupational Health and Safety, MoH/ DHSS, and TRHA Protocols, Guidelines, Policies and Procedures and legislation 
• Performs other related duties as assigned 

ACCOUNTABILITIES

• Monthly Reports 

AUTHORITIES

• To schedule projects in order of priority 
• To build services relationships with users 

SPECIAL REQUIREMENTS

• Willing to work overtime, public holidays and weekends as requested by the Service Delivery Administrator 
• Staff must avail themselves as far as possible for duty in the event of an emergency or disaster 
• Holder of a valid driver’s license 

SUPERVISORY RESPONSIBILITY

• Directly: Information Technology Technicians I II 

REPORTING

• Reports directly to the Service Delivery Administrator or duly authorised officer 

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of current technological developments/trends in area of expertise.
• Strong troubleshooting skills 
• Ability to communicate technical guidance and instruction to users on the use of PC and/or mainframe applications and systems 
• Ability to determine computer problems and to coordinate hardware and/or software solutions and to perform preventative maintenance on computer hardware and software 
• Innate understanding of urgency and the escalation of an issue quickly when appropriate Ability to work independently with minimum supervision 
• Ability to maintain a good working relationships with users, co-workers and external agencies 

CREDENTIALS AND EXPERIENCE

• BSc. degree from an accredited College or University with Major course of study in Computer Sciences, Information Technology or Computer/Management Information Systems with one (1) year’s experience in a similar position or, 
• Associate’s Degree from an accredited College or University in Computer Sciences, Information Technology or Computer/Management Information Systems with a minimum of three (3) year’s experience in a similar position 
• Microsoft Certified Systems Administrator (MCSA)/ Microsoft Certified IT Professional (MCITP) Server Administrator certified. 
• A+ and Network + certified. 
• Experience in the Windows environment would be considered an asset.

We thank you for your interest in Tobago Regional Health Authority but UNSUITABLE APPLICATIONS WILL NOT BE ACKNOWLEDGED