Information Systems Coordinator

Key Areas of Responsibilities Include:

• Maintains all end user and communication equipment and provides support for staff;
• Maintains confidentiality and security with regards to access to all information being processed or stored on the network;
• Maintains and monitors disaster recovery policy and procedures;
• Performs data integrity on servers and monitors server utilization;
• Monitors systematic backup of systems;
• Monitors network infrastructure and performs troubleshooting;
• Confirms that network security protocols are in place and reviews proposed solutions to ensure connectivity and compatibility between systems;
• Designs, configures and deploys infrastructure to support NIC's objectives;
• Assists with the installation and maintenance of Network Management System (NMS) and/or monitoring tools;
• Verifies that utility software and patches are up to date (endpoint protection, drivers, other utilities);
• Manages user accounts and other system credentials;
• Administers access to file and folder sharing for users and groups;
• Verifies that all workstations have the appropriate software installed for use specific functions and assists staff in the efficient use of software;
• Effects preventative maintenance for systems while anticipating potential issues and solutions;
• Maintains, where appropriate, records of the processing status of jobs to evaluate any delays and take corrective actions;
• Tests new applications to ensure smooth roll-out (training, deployment, planning);
• Manages the Helpdesk to track and respond to all Information Systems (IS) issues reported;
• Maintains Service Level Agreement (SLA) to evaluate any delays and take corrective actions;
• Monitors and maintains inventory of hardware and software and conducts needs assessment when necessary;
• Examines documentation sent to the Information Systems Department for completeness and conformity with required standards;
• Assists with drafting documents on the technological feasibility of proposals;
• Contributes to the development of the annual budget and monitors expenditures within approved budgetary provisions;
• Develops IT Standard Operating Procedures for enterprise server/storage implementation and maintenance;
• Prepares and submits timely risk analysis and other reports with recommended action plans for avoidance or prevention of possible threats at all levels;
• Maintains records of equipment malfunction and time lost;
• Keeps abreast of the latest technologies and developments in Information Systems;

Minimum Requirements:

• Bachelor's Degree in Computer Studies, Information Systems Management/Administration or a related field of study;
• Three (3) years' working experience in a systems administration role;
• Sound technical competencies to provide solutions to software and hardware issues;
• Capability to train users in information systems technology;
• Excellent human relations skills;
• Strong analytical and critical thinking skills.

We will assess each application, however, only shortlisted candidates will be contacted.