Information Systems Support Specialist

KEY FUNCTIONS

• Assists with the development of software tests, and with the execution of the system and acceptance testing of modified or enhanced information systems, particularly for those areas of technical specialisation.
• Determines the information systems requirements from management and stakeholders of the Authority and confirms their alignment with defined business objectives; and specifies, documents and prioritises these requirements in accordance with defined standards and practices.
• Assesses, analyses, develops, documents and implements changes to the Authority specific applications in accordance with defined change control procedures.
• Investigates and resolves related security incidents according to defined procedures and maintains the specified security controls required to maintain confidentiality, integrity and availability of the information systems of the Authority.
• Investigates operational support requirements and problems, and identifies opportunities for improvements in the Authority specific business functions and processes; and assists users in defining acceptance tests.
• Maintains software application support processes, and oversees support requests to ensure that all support requests are addressed in accordance with agreed procedures.
• Investigates problems with the application software; and assists with the implementation of agreed solutions and preventative measures.

MINIMUM REQUIREMENTS AND EXPERIENCE

• Minimum of three (3) years' experience in an area of ICT, including at least eighteen (18) months' experience in the maintenance, support and enhancement of software applications.
• Training as evidenced by the possession of a recognised Bachelor's Degree in Computer Science, Computer Information Systems, Information Systems Management, Computer Engineering or a related area.
• Consideration may be given to an equivalent combination of qualifications, training and experience. Interested candidates are asked to submit their Curriculum Vitae with copies of all relevant academic certificates.

UNSUITABLE AND UNSOLICITED APPLICATIONS WILL NOT BE ACKNOWLEDGED