Supervisor-Front Office

CORE FUNCTIONS

Guest Check-in & Billing

• Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
• Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information.
• Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing.
• Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts.
• Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures.

Administrative Duties & Reporting

• Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports.
• Enter and locate information using computers/POS systems.
• Notify Loss Prevention/Security of any guest reports of theft.

Guest Services & Support

• Supply guests with directions and property information.
• Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met.
• Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak using clear and professional language; answer telephones using appropriate etiquette.

Team Support & Safety

• Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model.
• Develop/maintain positive working relationships; support team to reach common goals.
• Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
• Ensure personal appearance is clean and professional; maintain confidentiality of proprietary information.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None