System Administrator

Key Responsibility Areas

• Develop data-driven plans, and communicate those plans, for the Wide Area Network (WAN) and related services including cloud computing/ storage to achieve outcomes identified in Divisional and Company Strategic Plans.
• Plan, monitor and adapt network architecture in a strategic manner to deliver the user experience and security desired by the company – secure the WAN from cyber threats, including intrusion and data theft.
• Design, install/ configure, monitor, analyze, troubleshoot, administer, maintain and secure the WAN, and prepare for disaster response.
• Prepare budget proposals for implementation of plans and maintenance of the WAN
• Plan purchases, with consideration of outcomes, and ensure sufficient inventory of network equipment/ appliances (e.g. Firewalls, Routers, Switches, Wireless PTP and APs), and accessories (e.g. CAT5/6 cables, RJ connectors, patch cables SFP modules, etc.).
• Ensure that documentation pertinent to the company’s WAN is prepared and updated, and related timely working guidance is routinely provided to appropriate Divisional staff.
• Provide technical support to business units on network related issues.
• Implement a system of holding credentials for important WAN infrastructure and external services in escrow.
• Ensure that systems of monitoring and securing the Wide Area Network (WAN) are implemented and fully used, including devices and software e.g. Firewalls, PRTG, Wazuh SIEM and Antivirus.
• Implement and proactively report on outcomes of planned actions
• Implement and manage a verifiable system of least-privilege access management for staff and contractors, with prompt access-removal and reporting following movement of staff, resignation of staff, conclusion of contract, etc.
• Monitor and report on usage of parts of the Wide Area Network (WAN), and improve network performance by analyzing routing, throughput and collisions, etc.
• Implement a high level of customer service to GPL and other defined users, aided by thorough asset management.
• Implement and use a system of promptly communicating with customers, via fallback/ redundant channels, to provide warnings, current advisories and situation updates when warranted by changes in the status or performance of the computing infrastructure.
• Implement or assist with the implementation of Information Technology Infrastructure Library (ITIL) best practices for IT Service Management, and CIS Controls and Benchmarks for cybersecurity.
• Research and recommend innovative, cost-effective, and where possible automated approaches for managing and securing GPL’s WAN and delivering services.
• Undertake and support change management initiatives to effect a view of staff/ other departments as customers, with departmental work viewed as customer service
• Perform other duties that may be assigned to you within the scope of your employment, from an Authorized Officer.

COMPETENCY PROFILE:

• Knowledge of computer network troubleshooting and problem analysis and resolution skills
• Knowledge of DHCP, DNS and other protocol and standards
• Understanding of IT Security
• Familiarity with LAN, WAN and Net Devices
• Written and Verbal Communication
• Ability to work independently, with minimum supervision

Required Qualifications and Experience

• Cisco Certified Internetwork Expert (CCIE) Enterprise Infrastructure with infrastructure design, routing and switching or its equivalent with at least five (5) years’ relevant experience.

OR

• Cisco Certified Network Professional (CCNP) Enterprise with infrastructure design, routing and switching or its equivalent with at least (8) eight years’ relevant experience.
• Degree in Computer Science from the University of Guyana or a related discipline would be an asset. Certification/ demonstrable portfolio of experience in related information technology/ computer science areas e.g. Linux Administration, Cloud or Cybersecurity, would be an asset with at least (8) eight years’ relevant experience