The incumbent provides strategic leadership for card and merchant services, ensuring efficient operations, quality service, and strong customer experience while overseeing multiple support units and monitoring market trends.
The incumbent supports branch success by meeting customer needs, achieving personal sales goals, and contributing to team targets through effective sales, collaboration, and excellent customer service.
We are seeking a Customer Service Representative II to join our growing team and drive the expansion of the Bank's presence within the corporate segment.
The incumbent provides technical and administrative support, manages workflow, compiles and analyzes economic data, contributes to publications, and reviews policy and legislative proposals for the Research Department.
The incumbent assists in monitoring payment providers for compliance and systemic risk, supervises Payments Unit operations and reporting, and supports policy development on payment systems and financial inclusion.
