The incumbent leads the Housekeeping team, establishes cleanliness policies, manages departmental budgets, oversees hiring, training, and staff scheduling, and prepares financial forecasts and capital expenditure recommendations.
The incumbent assists in managing Front Office operations, leads shift briefings, supervises team performance, resolves guest concerns, handles daily financial reconciliations and group liaison, and schedules staff to optimize labor costs and service
The incumbent leads culinary staff, assists with menu development and recipe costing, manages food inventories to control costs, enforces health and safety standards, schedules labor, and oversees quality control from preparation to presentation.
The incumbent supervises housekeeping personnel, audits room and corridor cleanliness against hotel standards, conducts staff training and performance evaluations, addresses guest complaints, and assists with preventive maintenance reporting.
The incumbent prepares quality food items following hotel recipes, assists with menu, optimizes labor and food costs to minimize waste, resolves guest concerns, and collaborates with culinary leaders on food presentation and equipment maintenance.
The incumbent provides engaging guest service in dining outlets, demonstrates menu knowledge to recommend food and beverage pairings, processes checks efficiently, buses tables, and upholds safety and sanitation standards.
The incumbent manages group reservation operations to maximize revenue, audits rooming lists, monitors cutoff dates, leads interdepartmental coordination with Sales and Revenue Management, and resolves escalated client issues.
The incumbent prepares high-quality menu items, oversees kitchen cleanliness and equipment maintenance, manages product rotation to minimize waste, and collaborates with outlet chefs to ensure exceptional culinary operations.
The incumbent delivers proactive concierge services to enhance guest loyalty, coordinates personalized activity arrangements and recommendations, maintains pre-arrival guest communications, and collaborates across hotel departments.
Responsible for performing annual reviews of the fiduciary client base, ensuring completeness of administrative procedures and records, identifying potential risk areas, and generally ensuring the highest fiduciary standards are maintained.
