The incumbent leads quality assurance initiatives by coaching managers, conducting audits, implementing improvements, analyzing data and guest feedback, and ensuring service excellence aligned with brand standards.
The position is responsible for implementing quality assurance processes that meet the company’s mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level.
The Butler delivers personalized guest services throughout all stay phases, coordinates with hotel departments to ensure seamless experiences, anticipates needs, and builds strong guest relationships.
The incumbent processes guest check-ins/outs, handles payments, resolves guest requests, maintains accurate records, ensures rate compliance, assists with staff training, and upholds service standards while performing front desk operations.
The incumbent ensures seamless operations by leading staff, maintaining service standards, and upholding safety protocols while supporting management to achieve team efficiency, guest satisfaction, and organizational goals.
The incumbent processes guest check-ins, handles payments, resolves inquiries, assists management in staff training and policy enforcement, ensures service quality, and maintains professionalism while adhering to company standards.
