The Senior Secretary is responsible for providing administrative and secretarial support and any other service required to ensure the effective and efficient operation of the Branch.

The incumbent manages customer interactions by responding to inquiries, resolving issues, maintaining service portfolios and databases, tracking trends, updating information, and recommending improvements for efficient customer service delivery.

The incumbent manages the Ministry’s Customer Service Outreach Programme, overseeing service expectations, customer interaction, complaints, and delivery, while coordinating with internal and external stakeholders to enhance service quality.

The incumbent develops and executes audit plans, leads risk assessments, supervises audit teams, conducts operational and financial audits, verifies records, prepares reports, and ensures follow-up on audit findings.