Commercial Debt Collections Agent

Duties/Responsibilities:

• Mediate the resolution of delinquent accounts Via Phone, Email and SMS text messages.
• Works account steps to ensure all efforts are exhausted prior to closing to the client.
• Initiates collection actions by notifying account holders and cosigners of delinquent status.
• Creates payment plans to resolve a customer’s account.
• Identifies accounts requiring additional personal contact for Skip efforts.
• Tracks bad payments of settlements.
• Reviews Correspondence, Media, and Skip tools for ways to resolve accounts.
• Performs other related duties as required.

Qualifications:

• Minimum of 3+ years of experience in B2B collections, commercial debt recovery
• Familiar with UCC law (especially Article 9)
• Basic understanding of the FDCPA, TCPA, UDAAP and state and federal laws pertaining to collection activities.
• Proven track record of consistently meeting or exceeding quotas
• Highly motivated, assertive, proactive, and skilled in negotiation
• Strong ability to consistently meet and exceed monthly targets