Assistant Branch Manager 1 (PTO/PMA 4) - Savanna-La-Mar Post Office

Job Purpose

The Assistant Branch Manager 1 provides managerial assistance in the Post Office's operations. The incumbent undertakes the custody and accounting for cash and stock of postage stamps and other items of value. The incumbent is also responsible for managing customer queries and conducting investigations, where necessary. 

Key Responsibilities

Management and Administrative: 

• Participates in the development of the Corporate, Operational and Unit Plan and accompanying Capital and Recurrent Budget for the Division; 
• In collaboration with the Regional Manager, develops the Post Office Operational, Unit Plan and Budget; 
• Prepares Individual Work Plan in collaboration with Supervisor; 
• Organizes and manages the duties of the Retail /Customer Service Officers; 
• Oversees the Postal Branch(Post Office) in the absence of the Branch Manager; 
• Advises and makes recommendations to the Branch Manager on the development of the Post Office; 
• Assists with directing and coordinating the Post Office activities; 
• Assists with the development of the Post Office Operational Plan; 
• Collaborates with direct reports in developing Individual Work Plans; 
• Keeps abreast with trends and best practices in Postal Management and Operations; 
• Attends Departmental meetings and reports on Post Office activities and provides feedback to staff; 
• Represents the Department at fora, conferences, meetings and seminars, disseminates information/knowledge gained to Staff and implements changes, where necessary. 

Technical/Professional: 

• Supplies postage stamps, postal orders and NIS stamps to members of staff and customers;
• Conducts routine checks of Retail Customer Service Officer’s cash and stock;
• Prepares all incoming Registered Mail for Branch Manager and records receipts in Value Book and ensures daily balancing of registered letters; 
• Prepares lodgments for the various commercial services offered daily; 
• Countersigns lodgments and remittances made by the Branch Manager 1;
• Makes monthly requisition for stationery and ensures that there is an adequate supply;
• Supervises counter duties and ensures that at all times the counter is adequately staffed;
• Conducts dual custody checks and balances Bill Express cash received from Retail Customer Service Officer’s and processes same for lodgment daily; 
• Collects revenue daily and submits to Branch Manager 1; 
• Prepares monthly parcels statement; 
• Assists Branch Manager in checking imprest and all other valuables received from Headquarters; 
• Sets Franking Machine; 
• Records receipt of all valuables in the Value Book; 
• Processes and redirects mis-sent and unclaimed registered and ordinary postal articles;
• Assists with the management of the distribution of PATH cheques to members of the public;
• Supervises the dispatch of the Mail Van; 
• Conducts periodical checks on private letter boxes and relevant books;
• Provides general postal information to customers and manages customer complaints;
• Replies to official queries ; 
• Provides excellent customer service; 
• Processes Express Mail Services (EMS) and Local Priority Mail Services.

Required Knowledge, Skills and Competencies

• Sound knowledge of: 
  • the Postal Industry and its Operations - Post Office Act (1941) and Universal Postal Standards 
  • the Public Service Regulations, Staff Orders for the Public Service, the Financial, Administration and Audit (FAA) Act and Financial Instructions 
  • Accounting principles and practices 
  • Records Management 
• Good oral and written communication skills 
• Good planning and organizing skills 
• Excellent customer service and interpersonal skills 

Minimum Required Qualification and Experience

• Associate Degree in Business Administration or related field from an accredited tertiary Institution; 
• Three (3) years’ related experience at a supervisory level; 
• Certificate in Customer Service (1 year course) would be an asset; 
• Certificate in Supervisory Management (1 year course) would be an asset.

Special Conditions Associated with the Job

• High risk environment; 
• Is the custodian for all financial values within the Post Office.

Please note that only shortlisted applicants will be contacted.