Clerk-Front Desk

CORE FUNCTIONS

Guest Check-In/Out & Transactions:

• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Process all check-outs including resolving any late and disputed charges.
• Cash guests' personal checks and traveler's checks.
• Complete designated cashier and closing reports in the computer system.

Guest Services & Communications:

• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
• Supply guests with directions and information regarding property and local areas of interest.

Coordination & Reporting:

• Coordinate with Housekeeping to track readiness of rooms for check-in.
• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
• Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Safety, Policy & Professionalism:

• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Comply with quality assurance expectations and standards.

Physical Requirements:

• Stand, sit, or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None